From Resolution comes Tranquility
8m Building is a cost effective paralegal service set up to deal with building complaints. These are building complaints dealing with the Home Building Contracts Act 1992 (HBCA) and the Building Services (Complaint Resolution and Administration) ACT 2011(BSCRA)x
This is a stand alone piece of legislation set up for dealing with payment disputes only, and is separate from the building contract you have with your clients and the above mentioned Acts.
These are all simple Acts not usually serviced by the legal profession,
but nevertheless may need some attention.
General management of debtors may also need some attention, if there are invoices in your debtors ledger that are older than 14 days past their due date. Debtor management can be a simple weekly assertive courtesy call (as a member of your company if you wish) to your clients in question.
8m’s primary role will always be dispute prevention and we have a bundle of tools in our toolbox to prevent things “getting out of hand”:
This is the sort of feedback we aspire to on every project.
Accordingly, as builders you know what it’s like to be appreciated, and consequently it is the same for 8m.
Experience has shown us that excellent communication between the parties goes a long way in cementing the relationship. We have found that MS Project addressing any concerns that arise along the way, assures the most pernickety of clients and consequently they know “everything is in hand”. (see example below)
Perth being the second longest city in the world makes it unreasonable to request a trade to nip back to Yanchep, from Mandurah to attend to a 10 minute task. This is especially so, when the trade will be returning to the project in a couple of weeks anyway.
Often the building process can be quite unnerving for people, strange men moving around the site with gadgets and machinery doing odd tasks with funny looking bits of stuff. To them, an everyday building process, (especially incomplete) can look awry and as a result, they will seek reassurance by obtaining a building report from an “independent building inspector” which doesn’t help, in fact it can achieve the opposite.
With your approval 8m will arrange a site meeting. Our presence usually allays any fears and consequently, the project continues as normal.
The Client from Hell
A small percentage of the population is unreasonable, demanding and it’s best if you can avoid them at all costs. (usually your’s) Every builder “draws the short straw” now and again, this time it just happened to be your turn. Quite often your dealings will be with only one of the parties to the agreement, meeting their partner for the first time at the contract signing. Oh dear. You’ve probably already thrown money at the job in the hope they “get off your case”, but that only ever buys time, not the resolution. This is where 8m excel. We will ensure the project presents well and all the documentation is indisputably impeccable. If there is any problem with the workmanship, 8m will advise you so you can remedy in good time. Workmanship disputes take forever and we are here to guarantee you are on the winning team.
With contract disputes, we scrutinise your documentation to make sure it is complete in its entirety. If there is outstanding variations or extension of time claims, do them!
We will assist with all the compliance work from here: